PLEASE NOTE: Our product warranty and returns only cover manufacturing defects and do not cover:

  1. Accidental Damage
  2. Improper care
  3. Normal wear and tear
  4. Break down of colors and materials due to sun exposure
  5. After-market modifications
  6. Improper size or color selection
  7. Returns or exchanges for products with water exposure
  8. Cancellations outside our 24 hour cancellations period. (See cancellations section below) 

DAMAGED ITEM / MANUFACTURING FAULT

In the event that you have received a faulty or damaged item and wish to return it, please email us directly at contact@elleellison.com. To assist us with processing your request faster, please provide your full name, order number, details of the fault or damage and include a photograph clearly identifying the damaged or faulty area of the item. The most optimal pictures are on a flat surface in a well-lit area.

We will use this information to help you with your order, and eliminate errors in future.

CANCELLATIONS

If you have changed your mind and wish to cancel your order, not to worry, this can be done within 24 hours from the time the order was placed by contacting us and letting us know you would like to cancel. To assist us with processing your request, please provide your full name and order number. Orders cancelled within 24 hours will receive a full refund to the original payment method. We are unable to process any cancellations after 24 hours have passed.

ORDER AMENDMENTS

Any changes to your order or shipping address updates need to be completed within 24 hours of placing your order. For any requests, please contact us as soon as possible. We are unable to make any changes to orders after 24 hours have passed.